How can admin change the Reviewer for help desk tickets?

A helpdesk ticket is a formal record or request raised by a user or customer or employee to report an issue, seek assistance, or request support from a helpdesk or customer support team.  

The admin can change the reviewer for help desk tickets from the Help Desk Reviewers page. To change the reviewer, you must perform the following actions:

1. Navigate to Settings icon > System Settings > Help Desk Reviewers. Help Desk Reviewers page opens.
   The Help Desk Reviewers page lists the reviewers for each category of a Help Desk query or Help Desk Ticket. You can assign a Reviewer and Reviewer's Manager for each individual category. 
2. Click Edit icon against the category whose Reviewer you want to change. Modify Help Desk Reviewers page opens.
3. From the Reviewer drop-down list, select the required Reviewer. 
4. Click Save to save the changed Reviewer.

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Related Links:

Video- To watch more videos on greytHR Admin portal, click here.

FAQs- To read more FAQs about Helpdesk feature, click here.

Documentation- To learn more about Creating Helpdesk Category, click here.

Product Update- To read about the product update, click here.