How can admin add/update helpdesk reviewer or manager?

Adding Help desk reviewer/manager refers to the action of including or appointing an individual to the role of a reviewer or manager within a help desk department or team. This person would be responsible for overseeing and evaluating the work of the help desk staff, ensuring that customer inquiries and technical issues are addressed efficiently and effectively. 

To add/update helpdesk reviewer or manager, the admin must perform the following actions:

1. From the greytHR Admin portal, navigate to the Settings icon > System Settings > Help Desk > Help Desk Reviewers.
2. On the Help Desk Reviewers page, click +Add Ticket Reviewer. A page appears.
3. From the Help Desk Category dropdown list, select the required help desk category.
4. From the Location dropdown list, select the required location.
5. In the For User Type Reviewer section: 
   • Select the Named User option, and from the Reviewer dropdown list, select the required option to assign a named user as reviewer, such as manager, payroll admin, IT Admin, and HR admin.
   • Select the Employee option and in the Employee search box, enter a specific employee’s name or number to assign a specific employee as a reviewer for a particular helpdesk query category.
6. In the For User Type Manager section:
   • Select the Named User option, and from the Manager dropdown list, select the required option to assign a named user as manager such as IT Admin, HR, and payroll admin.
   • Select the Employee option and in the Employee search box, enter a specific employee’s name or number to assign a specific employee as a manager to review.
7. Click Save. You can view the newly assigned reviewers/managers on the Help Desk reviewers page.

Note: You can edit/delete the existing reviewers by clicking the Edit/Delete icon available on each reviewer row.

Click here to subscribe to our help videos

Related Links:

Video - To watch more videos on greytHR Admin portal, click here.

FAQs - To read more FAQs about System Settings, click here.

Documentation - To learn more about the Helpdesk Reviewer, click here.

Product Update - To read about the product update, click here.