How can I assign a Help Desk Reviewer?

Creating a help desk category refers to the process of establishing a distinct classification or grouping for support tickets or inquiries within a help desk system.  

To assign a Help Desk Reviewer, perform the following actions:

1. Navigate to the Settings icon > System Settings > Help Desk > Help Desk Reviewers. Help Desk Reviewers page opens. 
2. Click +Add Ticket Reviewer. Add Help Desk Reviewers page opens.
3. From the Help Desk Category drop-down list, select the relevant category.
4. Select For User Type Reviewer as Named User or Employee, based on your requirement.
   Selecting the Named User option provides you with the Reviewer drop-down list. The Reviewer drop-down list displays all the named user accounts in your company. This means that any employee who has the named user credential can become the reviewer.
   Selecting the Employee option provides you with an Employee search box. You can then search for a specific employee and assign the selected employee as the Reviewer.
5. From the Reviewer drop-down list or Employee search box, select the employee whom you want to assign as the Reviewer.
6. Select For User Type Manager as Named User or Employee, based on your requirement.
7. From the Reviewer drop-down list or Employee search box, select the employee whom you want to assign as the manager of the reviewer.
8. Click Save to complete the assigning process of the Help Desk Reviewer.

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Related Links:

Video- To watch more videos on greytHR Admin portal, click here.

FAQs- To read more FAQs about Helpdesk feature, click here.

Documentation- To learn more about Creating Helpdesk Category, click here.

Product Update- To read about the product update, click here.