How can admin customize/configure helpdesk options?

Created by Raghul David, Modified on Thu, 10 Jul at 9:15 AM by Product Content Team

The help desk option helps employees to raise the ticket for their problems related to various categories such as IT, employee documents, loans, and payslips.

To customize/configure helpdesk options, the admin must perform the following actions:

From the greytHR Admin portal, navigate to the Settings icon > System Settings > Help Desk > Help Desk Options. The Help Desk page opens.
In the Auto close tickets after spin box, enter or select the days after which you want to close the tickets.
From the Employee Category dropdown list, select the required category.
Select the Escalate tickets option to escalate the ticket to the next level if not solved in the defined timelines.
Select the Need multiple reviewers based on ticket type or employee category option to have different reviewers for the ticket.
Click Save to customize the help desk option.

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