How can admin add category for helpdesk tickets?

Created by Product Content Team, Modified on Thu, 10 Jul at 9:43 AM by Product Content Team

Creating a help desk category refers to the process of establishing a distinct classification or grouping for support tickets or inquiries within a help desk system.

To add a category for help desk tickets, the admin must perform the following actions

From the greytHR Admin login, navigate to Settings icon > System Settings > Help Desk > Help Desk Category. The Help Desk Category page opens.
Click Add Category. The Add Category form opens.
In the Description box, enter the details for the category you are adding.
In the Response Time text box, enter the number of days it should maximum take for a member to respond.
In the Escalation Period text box, enter the number of days after which the ticket should be escalated.
Select Enabled to enable the category immediately.
Click Save to save and enable the newly created category.

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