How can admin download attachments from a Helpdesk ticket?

Created by Product Content Team, Modified on Tue, 20 Feb at 5:54 PM by Product Content Team


A helpdesk ticket is a formal record or request raised by a user or customer or employee to report an issue, seek assistance, or request support from a helpdesk or customer support team. 


To download the attachments from a Helpdesk ticket, the admin must perform the following actions:

  1. From the greytHR Admin login, navigate to My Account > My Account > Tickets.
  2. Select the ticket for which you want to download the attachment. The selected ticket page opens.
  3. Click Show All Event. The greytHR Help Desk page opens. 
  4. Click the Paper clip icon to download the attachment.

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Related Links:

Video- To watch more videos on greytHR Admin portal, click here.

FAQs- To read more FAQs about Helpdesk feature, click here.

Documentation- To learn more about Creating Helpdesk Category, click here.

Product Update- To read about the product update, click here.

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