How can employee create a helpdesk ticket?

Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve the queries.

To create a helpdesk ticket, the employee must perform the following actions:

1. From the greytHR ESS login, click Helpdesk. The Helpdesk page opens.
2. Click New Request to raise a ticket. The New Request window appears.
3. From the Category dropdown list, select the relevant category.
4. In the Subject text box, enter a short description of your requirement.
5. In the Description text box, enter detailed information about your requirements.
6. Click Attach File to attach any screenshot or document related to the ticket.
7. From the Priority dropdown list, select the priority of your request.
8. Click Submit to create a helpdesk ticket.

Click here to subscribe to our help videos

Related Links:

Video -  To watch the videos on the ESS portal, click here. 

FAQs - To read more FAQs on Helpdesk ticket, click here.

Documentation -  To learn more about the Helpdesk ticket page, click here.

Product Update - To read about the product update, click here.