How can employee communicate with reviewer about his/her helpdesk request?

Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve the queries. 

To communicate with the reviewer, the employee must perform the following actions:

1. From the greytHR mobile application, navigate to Explore > Helpdesk. The Helpdesk screen appears.
2. Tap the Pending tab. A list of requests appears.
3. Select the required request and tap the View More option available in each request. The Helpdesk - View Details screen appears.
4. Tap View Timeline. The Application Timeline screen appears.
5. In the Pending with text box, enter your comment and tap Post.
   Note: You can also upload any attachments by tapping the Upload button.

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Related Links:

Video - To watch the video on the greytHR ESS portal, click here.

FAQs - To read more FAQs about Mobile Application Helpdesk, click here.

Documentation - To learn more about Helpdesk, click here.

Product Update - To read about the product update, click here.