How can admin view helpdesk ticket?

Created by Product Content Team, Modified on Fri, 15 Mar at 5:07 PM by Product Content Team

A help desk system helps in monitoring and managing the workflow of help desk applications submitted by employees. It provides an overview of all the interactions and activities related to the organization's help desk or support services.

To view a helpdesk ticket, the admin must perform the following actions:

  • From the greytHR Admin portal, navigate to Workflow > Monitor> Help Desk. The Help Desk page opens and displays all the tickets. 

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Related Links:

Video - To watch more videos on Admin portal, click here.

FAQs - To read more FAQs on Helpdesk ticket, click here.

Documentation -  To learn more about the Helpdesk ticket page, click here.

Product Update - To read about the product update, click here.

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