How can employee view status of their helpdesk ticket?

Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve queries. 

To view the status of their helpdesk ticket, the employee must perform the following actions:

1. From the greytHR ESS login, click Helpdesk. The Helpdesk page opens.
2. Click the Active tab. The tab displays a list of all the tickets raised, withdrawn, pending, and resolved. 
3. Click the required request card. The card expands and displays the status of your ticket.

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Related Links:

Video -  To watch the videos on the ESS portal, click here. 

FAQs - To read more FAQs on Helpdesk ticket, click here.

Documentation -  To learn more about the Helpdesk ticket page, click here.

Product Update - To read about the product update, click here.