How can admin generate a Help Desk Tickets Report?

Created by Product Content Team, Modified on Thu, 6 Jun at 6:55 PM by Product Content Team


Help Desk Tickets Report is a summary of the details and status of tickets submitted by employees to a help desk system for assistance or issue resolution.


To generate a Help Desk Tickets Report, the admin must perform the following actions:


  1. From the greytHR Admin portal, navigate to Reports > Reports > Reports Gallery. The Reports Gallery page opens. 

  2. In the search box, enter Help Desk Tickets Report. The Help Desk Tickets Report page opens.

  3. From the From Date dropdown calendar, select the required date. 

  4. From the To Date dropdown calendar, select the required date.

  5. From the Ticket Category dropdown list, select the required category. 

  6. From the Status dropdown list, select the required status. 

  7. Click Options to customize the report. 

  8. Click Save to save the customization. 

  9. Click Generate to generate the Help Desk Tickets Report.  



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Related Links:

Video- To watch the video on Reports Gallery, click here.

FAQs- To read more FAQs about the Reports Gallery, click here.

Documentation- To learn more about the Reports Gallery, click here.

Product Update- To read about the product update, click here.

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