Why does the error message: An error occured while processing this request displayed on the Excel Import page while uploading shift roster importer?

Created by Product Content Team, Modified on Fri, 5 Apr at 6:52 PM by Product Content Team


The error message An error occurred while processing this request displays if the attendance is locked for all activities. By deleting the added attendance lock configuration the admin can import the shift roster data from the Excel Import page.


Attendance lock configuration establishes parameters and regulations to regulate and oversee attendance records within an organization's attendance tracking system. This feature enables the admin to restrict attendance-related functions, such as mass overrides and leave applications. The admin can freely choose various category types to lock for a specified duration and activate them as needed.


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Related Links:

Video - To watch the Attendance lock configuration video, click here.

FAQs - To read more FAQs about Attendance lock configuration, click here.

Documentation - To read more about Attendance lock configuration, click here.

Product Update - To read about the product update, click here.

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