How can employee re-open a ticket?

Created by Product Content Team, Modified on Mon, 26 Feb at 5:38 PM by Product Content Team

The employee can re-open a ticket on the greytHR Helpdesk page.
Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve queries.

To re-open your ticket, the employee must perform the following actions:

From the greytHR ESS login, click Helpdesk. The Helpdesk page opens.
Under the Active tab, click the request card you want to re-open. The card expands.
Click Re-open to re-open the ticket.

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Related Links:

Video - To watch the videos on the ESS portal, click here.

FAQs - To read more FAQs on Helpdesk ticket, click here.

Documentation - To learn more about the Helpdesk ticket page, click here.

Product Update - To read about the product update, click here.