How can employee withdraw their helpdesk request?

Withdrawing a helpdesk request refers to the act of canceling or retracting a previously submitted request for assistance or support to the helpdesk or IT support team of an organization. 

To withdraw the helpdesk ticket, the employee must perform the following actions:

1. From the greytHR ESS login, navigate to Helpdesk. The Helpdesk page opens.
2. Under the Active tab, click the required card you want to withdraw. The card expands.
3. Click Withdraw button to withdraw the helpdesk request.

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