Withdrawing a helpdesk request refers to the act of canceling or retracting a previously submitted request for assistance or support to the helpdesk or IT support team of an organization.
To withdraw the helpdesk ticket, the employee must perform the following actions:
- From the greytHR ESS login, navigate to Helpdesk. The Helpdesk page opens.
- Under the Active tab, click the required card you want to withdraw. The card expands.
- Click Withdraw button to withdraw the helpdesk request.
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Related Links:
Video - To watch the videos on the ESS portal, click here.
FAQs - To read more FAQs on Helpdesk ticket, click here.
Documentation - To learn more about the Helpdesk ticket page, click here.
Product Update - To read about the product update, click here.
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