A helpdesk request of an employee refers to a formal or informal communication made by an employee to the helpdesk or IT support team of an organization, seeking assistance or resolution for a technical issue, software problem, hardware malfunction, or any other IT-related concern.
To withdraw the helpdesk request in mobile application, the employee must perform the following actions:
- From the greytHR mobile application, navigate to Explore > Helpdesk. The Helpdesk screen appears.
- Tap the Pending tab. A list of requests appears.
- Select the required request and tap the Withdraw option available in each request. The Withdraw Request pop-up appears.
- Tap Confirm to withdraw your request.
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