How can employee withdraw helpdesk request in mobile application?

Created by Product Content Team, Modified on Mon, 23 Jun at 2:19 PM by Product Content Team


A helpdesk request of an employee refers to a formal or informal communication made by an employee to the helpdesk or IT support team of an organization, seeking assistance or resolution for a technical issue, software problem, hardware malfunction, or any other IT-related concern.


To withdraw the helpdesk request in mobile application, the employee must perform the following actions:

  1. From the greytHR mobile application, navigate to ExploreHelpdesk. The Helpdesk screen appears.
  2. Tap the Pending tab. A list of requests appears.
  3. Select the required request and tap the Withdraw option available in each request. The Withdraw Request pop-up appears.
  4. Tap Confirm to withdraw your request.

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