What is the difference between a resolved and closed helpdesk ticket?

Created by Product Content Team, Modified on Mon, 26 Feb at 5:36 PM by Product Content Team


A helpdesk ticket, also known as a support ticket or service ticket, is a record or documentation of a customer's request for assistance or support.

  • Resolved ticket: It is a situation where the admin has fulfilled the requirement and marked the ticket as resolved. A resolved ticket still requires the confirmation to move it to a close ticket.
  • Closed Ticket: When a ticket is marked as "closed," it usually indicates that the entire support process for that particular issue or inquiry has been completed.

Click here to subscribe to our help videos

Related Links:

Video - To watch more videos on Admin portal, click here.

FAQs - To read more FAQs on Helpdesk ticket, click here.

Documentation -  To learn more about the Helpdesk ticket page, click here.

Product Update - To read about the product update, click here.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article