Why is the mail notification sent from greytHR not getting triggered for employees?

Mail notification is the process of sending automated emails to notify employees about certain events, updates, or actions.

The mail notification system fails to activate for employees when errors are detected in the email content. This occurs when additional characters, like slashes ("/"), are mistakenly added to the message body. To resolve this error slashes must be substituted or replaced with the word "or".

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