How can employee view status of their previous helpdesk request on mobile app?

Created by Product Content Team, Modified on Mon, 23 Jun at 3:33 PM by Product Content Team


Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve queries. 


To view the status of the previous helpdesk request raised, the employee must perform the following actions:

  1. From the greytHR mobile application, navigate to ExploreHelpdesk. The Helpdesk screen appears.
  2. Tap the History tab. A list of requests appears and each request displays the status such as Closed/Withdrawn.

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