How can employee view status of their previous helpdesk request on mobile app?

Created by Product Content Team, Modified on Wed, 13 Mar at 3:27 PM by Product Content Team


Helpdesk is a greytHR internal ticketing system that helps an employee to raise a ticket to solve queries. 


To view the status of the previous helpdesk request raised, the employee must perform the following actions:

  1. From the greytHR mobile application, navigate to ExploreHelpdesk. The Helpdesk screen appears.
  2. Tap the History tab. A list of requests appears and each request displays the status such as Closed/Withdrawn.

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Related Links:

Video To watch the video on the greytHR ESS portal, click here.

FAQs - To read more FAQs about Mobile Application Helpdesk, click here.

Documentation To learn more about Helpdesk, click here.

Product Update - To read about the product update, click here.


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