A help desk is a centralized support system that assists users with technical or operational issues they encounter.
To view the team’s helpdesks requests, the manager must perform the following actions:
- From the greytHR ESS portal, navigate to To Do > Review. The Review page opens.
- Point to LETTER and click Helpdesk. Under the Active tab, you can view all the pending helpdesk requests raised by your team.
Note: You can view the helpdesk requests if you are an approver. If you are not an approver, your team’s helpdesk requests are sent for approval to the approver.
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