How can manager view teams’ helpdesk requests?

A help desk is a centralized support system that assists users with technical or operational issues they encounter.

To view the team’s helpdesks requests, the manager must perform the following actions:

1. From the greytHR ESS portal, navigate to To Do > Review.  The Review page opens.
2. Point to LETTER and click Helpdesk. Under the Active tab, you can view all the pending helpdesk requests raised by your team.
   Note: You can view the helpdesk requests if you are an approver. If you are not an approver, your team’s helpdesk requests are sent for approval to the approver.

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Related Links:

Video- To watch videos on the ESS portal, click here.

FAQs- To read more FAQs about Helpdesk, click here.

Documentation: To learn more about the Helpdesk page, click here.

Product Update - To read about the product update, click here.