Chatbots are widely used in customer contact centers to promptly handle customer requests and enhance satisfaction. Our AI-powered chatbot, Bella - Your Personal Assistant, accelerates your searches for quicker and more efficient results, eliminating the need to wait for support team responses.
To chat with Bella and raise a support ticket, perform the following actions:
- From the greytHR Admin login, click the Chat with Bella button. A chat window appears and displays basic instructions and topics to choose from.
Note: You can also use the Hint message that helps you form your questions. - Click the required topic to proceed further. For example - Employee Information, Payroll, Attendance, and more. A list of greytHR's pages and FAQs related to the selected topic appears.
- Select the required page name or related FAQ to proceed further.
Note: Click View more to expand more related FAQs. - Click the I want to read more articles button to explore more FAQs on the selected topic.
- Click Yes if you found the required FAQ.
- Click ? No, I want to raise a ticket to raise a support ticket. The How can we help you? pop-up appears.
- Enter Email, Name, Contact No, Preferred Language and click Save.
- In the Question text box, enter the brief description of your question.
- In the Details description box, enter specific details of your question.
Note: The details must contain at least 50 characters. - Click Upload File to upload the file related to your question. The dialog box appears.
- Browse to the folder, select the file and click Open.
Note: Only TXT, DOC, DOCX, XLS, XLSX, GIF, JPG, PNG, ZIP and PDF files are accepted. - From the Category dropdown list, select the category of your question.
- From the Sub Category dropdown list, select the subcategory of your question.
- From the Type of Query dropdown list, select the required query for your question.
- In the CC Email text box, enter the email id of a person whom you want to keep in CC.
- Click Submit to submit the support ticket.
Note: You can also use the email-id and contact number to share your queries.
Looking for More Support?
Find answers and insights across our resources. Refer to our detailed Knowledge Base for in-depth articles, explore our practical video guides, and stay informed with our latest product updates.
Want to explore more features on greytHR? Talk to Us!
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