How can admin chat with Bella and raise a support ticket?

Created by Product Content Team, Modified on Thu, 4 Apr at 1:06 PM by Product Content Team

Chatbots are among the most popular technologies in customer contact centers to instantly manage customer requests and boost customer satisfaction. Our artificial intelligence-integrated chatbot Bella- Your Personal Assistant helps you search quicker, faster & better! No more waiting for the support team's response.

To chat with Bella and raise a support ticket, perform the following actions:

From the greytHR Admin login, click the Chat with Bella button. A chat window appears and displays basic instructions and topics to choose from.
Note: You can also use the Hint message that helps you form your questions.
Click the required topic to proceed further. For example - Employee Information, Payroll, Attendance, and more. A list of greytHR's pages and FAQs related to the selected topic appears.
Select the required page name or related FAQ to proceed further.
Note: Click View more to expand more related FAQs.
Click the I want to read more articles button to explore more FAQs on the selected topic.
Click Yes if you found the required FAQ.
Click ? No, I want to raise a ticket to raise a support ticket. The How can we help you? pop-up appears.
Enter Email, Name, Contact No, Preferred Language and click Save.
In the Question text box, enter the brief description of your question.
In the Details description box, enter specific details of your question.
Note: The details must contain at least 50 characters.
Click Upload File to upload the file related to your question. The dialog box appears.
Browse to the folder, select the file and click Open.
Note: Only TXT, DOC, DOCX, XLS, XLSX, GIF, JPG, PNG, ZIP and PDF files are accepted.
From the Category dropdown list, select the category of your question.
From the Sub Category dropdown list, select the subcategory of your question.
From the Type of Query dropdown list, select the required query for your question.
In the CC Email text box, enter the email id of a person whom you want to keep in CC.
Click Submit to submit the support ticket.
Note: You can also use the email-id and contact number to share your queries.