Why are employees not receiving greytHR app mobile notifications?

Mobile notifications are brief messages or alerts sent to an employee's mobile device, demanding prompt attention. 

An employee may not receive mobile notifications due to the following reasons:

1. The Employee Filter chosen for a specific event type on the Event Notification page does not include the employee.

2. The employee is logged into the portal on multiple mobile devices. In such cases, only the device with the most recent login will receive notification updates. 

3. The employee has logged out of the greytHR mobile app. 

4. The employee has deactivated greytHR mobile notifications through their device's personal settings.

5. The employee’s notification services not working. In such cases, employees receive delayed or no notification.
6. Employees must manually enable the notifications from their mobile settings.

Click here to subscribe to our help videos

Related Links:

Video - To watch more videos on greytHR, click here.

FAQs - To read more FAQs about the Mobile App notifications, click here.

Documentation - To learn more about Mobile App notifications click here.

Product Update - To read about the product update, click here.