What are the possible reasons an employee is unable to log into their greytHR mobile app using OTP or web address credentials?

Created by Product Content Team, Modified on Wed, 13 Mar at 5:02 PM by Product Content Team

The OTP method of logging in to the greytHR mobile app reduces the risk of unauthorized access. As a greytHR mobile application user, you may often face login challenges with the greytHR mobile app, such as issues with Face ID, receiving OTP, or browser-related problems. Here is a compiled list of common causes and their solutions to simplify your login process:

Ensure that the automatic timezone setting is enabled on your mobile device.
For Face ID login, refrain from using saved credentials. Instead, opt for manual login or use OTP.
Clear Google Chrome data by accessing the application settings on your device.
If you are not receiving an OTP, click Resend OTP or log in using your web address credentials.

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