During Full and Final Settlement, if the POI window is open, as an admin you must first complete the POI process to proceed with the final settlement. If the selected employee's POI workflow is pending then you will view an error message POI Workflow is open for employee name/number, please proceed to complete the workflow and then do the settlement. You must take action on the POI Overview page and then complete the final settlement to avoid any errors during tax computation.
The same error message appears even on the Excel Import page while doing Full and Final settlement using Full and Final Settlement details importer.
Looking for More Support?
Find answers and insights across our resources. Refer to our detailed Knowledge Base for in-depth articles, explore our practical video guides, and stay informed with our latest product updates.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article