How can an admin raise a support ticket using NAVOS?

Created by Product Content Team, Modified on Mon, 18 May at 2:45 PM by Product Content Team

Admins can raise a support ticket directly through the NAVOS to get help or updates on their existing queries.

Click on the search bar and then type Raise a Support Ticket.
Select the Chat with Navos/Raise a Support Ticket option.
Once the chatbot appears, enter your query to find a resolution. If the response doesn't meet your needs, type that you want to raise a support ticket.
From the feedback pop-up, choose "No, Raise a Ticket" from the feedback popup.
Click Edit, enter your name, email address, contact number, and preferred language and click Save.
In the Question text box, enter your query.
In the Details text box, mention any specific details about your query.
- You can also upload any attachments as required.
Choose whether the issue affects all employees, a single employee, or multiple employees.
Select the required Category and Sub-category.
Indicate if you are available for a call after 6:30 PM by choosing Yes or No.
Optionally enter CC email addresses, separated by commas.
Click Submit to raise your request.