Can I raise a support ticket using NAVOS?

You can raise a support ticket directly through the NAVOS to get help or updates on your existing queries.

1. Click on the search bar and then select the Raise a Support Ticket option. 

2. Click Edit, enter your name, email address, contact number, and preferred language and click Save.

3. In the Question text box, enter your query.

4. In the Details text box, mention any specific details about your query. 

   • You can also upload any attachments as required. 

5. Choose whether the issue affects all employees, a single employee, or multiple employees.

6. Select the required Category and Sub-category.

7. Indicate if you are available for a call after 6:30 PM by choosing Yes or No.

8. Optionally enter CC email addresses, separated by commas.

9. Click Submit to raise your request.

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