As an employee, how can I raise a trouble ticket from my ESS portal?

Creating a help desk category refers to the process of establishing a distinct classification or grouping for support tickets or inquiries within a help desk system.  

To raise a trouble ticket, perform the following steps: 

1. On your Home page, click Helpdesk. The Helpdesk page opens. 
2. Click New Request to raise a new ticket. The New Request window opens.
3. From the Category drop-down list, select the required category.
4. Under Subject, enter a subject for the ticket. 
5. Under Description, enter a detailed description of the ticket.
6. Click Attach File to attach ticket-related files if required.
7. From the Priority drop-down list, select the priority. 
8. Click Submit. A message appears displaying that Your ticket has been successfully submitted.

Click here to subscribe to our help videos

Related Links:

Video- To watch more videos on greytHR Admin portal, click here.

FAQs- To read more FAQs about Helpdesk feature, click here.

Documentation- To learn more about Creating Helpdesk Category, click here.

Product Update- To read about the product update, click here.